Privacy Policy - CentralTech Celulares

Privacy Policy for CentralTech

Effective Date: October 20, 2025
Last Updated: October 20, 2025

1. Introduction

Welcome to CentralTech (“we”, “our”, “us”).
This Privacy Policy explains how we collect, use, and protect your information when you use our app at https://chat.centraltech.do (the “Service”).

CentralTech is a messaging application designed to allow our business to receive and respond to messages from customers who contact us through integrated platforms (including Meta’s messaging products such as Messenger).

By using our Service, you agree to this Privacy Policy.

2. Information We Collect

We collect the following types of information when you interact with our Service:

Messages and Communication Data: Content of the messages exchanged between customers and our business via our connected messaging channels.
User Identifiers: Information such as user IDs, names, or profile pictures, as provided by the messaging platform (e.g., Facebook Messenger) when initiating a chat.
Contact Information: When voluntarily provided, such as email address or phone number.
Technical Data: Browser type, operating system, IP address, and usage data collected automatically for performance and security purposes.

We do not sell or share your personal data with third parties for marketing purposes.

3. How We Use the Information

We use the collected information solely to:

Receive, manage, and respond to customer messages.
Improve communication and customer support experience.
Ensure system security and prevent misuse.
Comply with legal obligations.

4. Data Sharing and Disclosure

We may share limited data only in the following cases:

With Meta Platforms, Inc., as required for app operation through their APIs.
With service providers who help us operate or secure our systems (under confidentiality agreements).
As required by law or to protect our legal rights.

We do not share customer messages or data publicly.

5. Data Retention

Messages and related customer data are retained only as long as necessary to provide support or comply with legal obligations.
You may request deletion of your data by contacting us (see Section 8).

6. Data Security

We implement technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. However, no online service is completely secure, and users share information at their own risk.

7. Children’s Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us to remove it.

8. Your Rights and Contact Information

If you wish to access, correct, or delete your data, or if you have questions about our Privacy Policy, please contact us at:

CentralTech
Email: contacto@centraltech.com.do
WhatsApp: (829) 920-7110

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised “Effective Date”.